Terms and Conditions
1. The Contract
The contract for a short-term holiday let shall be made between the Guest (“You”) and David & Lucy Robins (“Owners” of Ford Farm Barns, the property). You shall be jointly and severally liable with the others in your party and all those in your party shall be bound by the terms of the contract herein. You shall be responsible for any minors in your party.
When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing by email.
The contract shall be governed by English law. If any provision within the contract is found to be legally invalid or unenforceable, such provision shall be deemed not to form part of the contract but the other provisions of the contract shall not be affected.
2. The Property and Occupancy
Although we make every effort to ensure the details and images on our website are accurate at the time of your booking, we cannot accept any liability for discrepancies.
The number of persons occupying the property must not exceed the number agreed at the time of the booking. The Owners reserve the right to refuse entry to the entire party if this condition is not respected. If knowledge of additional guests is made aware once entry to the property has already been made, The Owners reserve the right to do any of the following:
Ask the whole party to leave immediately without any refund of money paid for unused days
Agree an additional charge for the extra people and take payment accordingly
Retain the damage deposit
3. Arrivals and Departures
Rentals commence, unless otherwise agreed, at 4 p.m. on the day of arrival and terminate at 10:00 a.m. on the day of departure. Failure to vacate all or part of the property by the requisite time may result in further charges.
Prior to your arrival you will be given details of how to access the property and who your contact person will be during your stay.
4. Payment
A deposit equal to 25% of the total rental cost is to be paid at the time of booking.
Balance of rent, along with the damage deposit, is due at least 42 days before the arrival date. Failure to pay the balance on or before the due date shall be construed as a cancellation on your part and any deposit paid will be forfeit (unless otherwise agreed).
In the event that a booking is made less than 42 days before the commencement of the rental, full payment, by cleared funds is required at the time of booking.
5.Additional Charges
A damage deposit will be secured against all bookings. Please be aware that the minimum damage deposit will show on the summary when you book online and reflects bookings for under 2 weeks. Damage deposits for rental periods longer than 2 weeks are to be subsequently advised.
Should costs arise for any of the following it will be communicated with the Guest within 2 weeks of their departure and the balance refunded accordingly once all invoices for damages have been received. Should no extra charges arise, deposits will be refunded within 2 weeks of your departure.
Keys
2 sets of keys will be issued to the Guest upon arrival. In the event that keys are not returned upon departure from the property, or in the event of lost keys, a charge of £180 plus VAT will be made to the Guest. Should a Guest be locked out of the property and need to gain entry between the hours of 6pm and 8am, The Owners reserve the right to charge a call out fee of £40 plus VAT before 10pm and £80 plus VAT after 10pm.
Damage
It is the Guests responsibility to keep the interior and contents of the property in the same state of repair and cleanliness as at the beginning of the letting, allowing for reasonable wear and tear. In the event of any breakages, damage or extra cleaning required after the Guest has vacated, The Owners will notify the Guest by e-mail within 2 weeks of vacating the premises advising the damages caused and any costs incurred. The Owners reserve the right to add a reasonable administration fee to cover the time incurred dealing with the damages.
In the event of any complaints of noise or disrespect and damage to the property The Owners have the right to ask you to leave with immediate effect and without any compensation for unused days.
6. Chargeable Services
Cleaning
As part of your contract the property is cleaned on a weekly basis on an agreed day for any stays 11 nights or longer. Should you wish to have the property cleaned on additional days this can be arranged at a cost of £30 per hour with a minimum of 2 hours per day. Please kindly arrange this prior to your arrival.
Linen
Linen and towels are changed when the property is being cleaned. Should you wish to have your linen and towels changed more regularly this can be arranged at a cost of £30 per bedroom. Please note, there is a maximum of 1 additional linen change provided per week.
7. Cancellation Policy
All cancellations must be made in writing.
In the event of a cancellation we will make every effort possible to re-let the property you have booked. If we are successful then full repayment of any funds paid will be made provided we can re-rent the same property, for the same or greater amount, less an administration fee of £50. If the amount the property is rented for is less than your original booking, you will only be refunded the difference, less the administration fee. However, if we are not successful in re-letting the property then any funds paid will be forfeit. We therefore strongly recommend cancellation insurance.
If we are forced to cancel your booking for reasons outside our control we will reimburse any sums already paid by you in respect of the accommodation. The Owners will be under no further obligation or liability for any losses or expense arising from these alterations.
There are no further circumstances for which The Owners will be liable for a refund.
There are many factors which are un-foreseeable and could be very disruptive to holiday plans. Whether they be airline strikes or cancellations, delays, protests, family tragedy, ill health, weather disasters and more. Therefore we strongly recommend guests take out travel insurance to cover such occurrences. Once a booking is paid for, the guests acknowledge that it is their responsibility to take out travel insurance, should any circumstances beyond our control spoil their holiday.
We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.
8. Right of Entry
The Owners shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
9. Complaints
We take every care to ensure a successful and enjoyable holiday. However, in the event of a complaint, please get in touch with us immediately. Please kindly note complaints are more easily resolved while you are still in the property.
10. Liability and Insurance
The Owner, its Employees and Agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property.
Guests are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
While The Owners endeavours to ensure the highest standard for all of the properties, it does not warrant that in booking these properties, they will be in accordance with local national laws including health and safety and insurance.
Please note we are not responsible for the content, security or data policies of any linked websites connected and accessed via the Ford Farm Barns website.
11. Facilities
Facilities will vary per property and are listed under each property page. However, all properties will be provided with electricity, fuel, wifi, linen, and towels included in the rental cost.
12 Prohibited Items
To reduce fire risk, use of the following items is prohibited;
Smoking & vaping devices
Candles, tea-lights, ethanol or incense burners
Fireworks & sky lanterns
Portable heating equipment
Deep fat fryers
Third party catering equipment (unless prior permission is obtained from owner)